It’s hard to separate this topic from deep personal values. Seeing the pursuit of passion as an excuse for laziness is disheartening, and I've been guilty of it. As a person of faith, I believe it’s most human to engage in work—the broadest definition of work—with diligence and resilience, using our God-given gifts, not just for worldly success but to fulfill a common good.
Read moreUser Guide to Working with Me
I always thought that creating a user guide to working with me was a creative and novel way of fostering better teamwork. I first read about it in the Management Manifesto by PatientPing CEO Jay Desai. I then read A User Guide to Working With You by Julie Zhuo, a design superhero of mine. The transparency and the authenticity of these declarations made a deep and lasting impression on me. It's one of the reasons why I decided to join PatientPing and consider a design leadership path.
Read moreStop Making This: Under New Management Signs
I blindly copied what other businesses were doing. I had no idea if the signs actually worked. Much like I did, the stores I copied probably - without thinking - copied from other stores. The domino effect likely made the sign a “best practice” by default.
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